We use EMS Russian Post for our standard shipping.
All outside Russia orders are shipped by First-Class Mail or Priority Mail.
General International Shipping Policy
We use EMS Russian Post for our standard shipping. All International orders are shipped has tracking number in order for execution better quality delivery cost.
We ship to the South Korea, China, Japan, Singapore, Malaysia, United Kingdom, Sweden, Norway, Belgium, Italy, France, Germany, Austria and most other countries.
International orders sent through EMS Russian Post can only be tracked while they https://www.pochta.ru/tracking
Due to the fact that in different countries there are their own customs import rules ,we cannot be held responsible for individual countries' import restrictions, duties, or fees imposed by Customs. Refused packages will be treated as abandoned and we cannot offer any refunds.
In addition to the delivery via EMS Russian Post, we can offer Express delivery through the company's UPS.
Additional offer for delivery to China
In addition to the delivery via EMS Russian Post, we can offer Express delivery to China through Service of SDEK http://cdek-asia.cn
Alternate Carriers or Special Handling
If you need to specify an alternate shipping method or some other type of special handling for your order, please email us by contacts.
Delivery and Processing for orders
Order confirmation and tracking information will be sent to you by email after processing your order.
Acceptance of an order occurs only when your order is sent. We will notify you by email when this happens.
Within one day of your payment for the order, you will receive a notification by e-mail with the expected date of shipment.
Most of the online orders placed before 12:00 by the Time zone UTC + 09: 00 from Monday to Friday will be processed and confirmed the same day.
Please note: orders placed after 12:00 to GMT +09:00 from Monday to Friday will be processed and confirmed on the next business day.
Orders placed after 12 hours on Friday, as a rule, will be processed and confirmed on the following Monday.
Orders sent on Saturday or Sunday will be processed and confirmed on Monday (most orders will be sent on Monday).
Holidays, Saturdays and Sundays are not business days. We observe all federal holidays.
Expected Delivery Dates:
All dates are estimates and may vary. Please see notes below.
Return of goods
You can return all products if the product is in the same unopened and undamaged state as when purchased no later than 7 days after receving the order. We return only the actual cost of the product without shipping cost.
We offer replacement for items damaged in shipping, we also have shipped incorrectly.
Please make a mark about the damage or inconsistency of the product upon receipt of the order in question only in the presence of a courier or post office employee.
Before you retun an order, get a return authorization number from us, for this, contact us by e-mail.
After receiving the return authorization number, the product can be returned to:
Russia, Primorskiy region, 690062, Vladivostok, Dneprovskaya 13-17